Terms of Service
Read the terms and conditions for using ePayFlex payment services.
Welcome to ePayFlex. These Terms of Service govern your access to and use of our payment platform, website, and services. By using ePayFlex, you agree to be bound by these terms.
Table of Contents
By accessing or using ePayFlex, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, you must not use our services. We reserve the right to modify these terms at any time with 30 days' notice for material changes.
To use ePayFlex, you must meet the following requirements:
- Be at least 18 years old or the age of majority in your jurisdiction
- Have the legal capacity to enter into binding agreements
- Not be prohibited from using payment services under applicable laws
- Reside in a country where ePayFlex services are available
- Provide accurate and truthful information during registration
When you create an account, you agree to:
- Provide accurate, current, and complete registration information
- Maintain and promptly update your account information
- Keep your login credentials confidential and secure
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
- Use only one account per person (no duplicate accounts)
To comply with anti-money laundering (AML) regulations and prevent fraud, we require identity verification:
- Submit valid government-issued photo identification
- Provide proof of address documentation
- Complete selfie verification when requested
- Answer additional verification questions if needed
- Re-verify your identity periodically as required
Verification Outcomes
- Approved: Full access to all platform features
- Pending: Limited functionality while under review
- Rejected: Account may be limited or closed
ePayFlex provides the following payment services:
- Personalized payment links (epayflex.com/username)
- Receive payments via PayPal, cards, and other methods
- Secure digital wallet for fund management
- Bank account withdrawals to verified accounts
- Transaction history and reporting
- Multi-currency support (subject to availability)
ePayFlex charges fees for certain services. All applicable fees are disclosed before you complete a transaction.
Transaction Fees
- Payment receiving: 2.9% + $0.30 per transaction
- Currency conversion: 2.5% above market rate
- Withdrawal fees: Vary by method and region
Fee Changes
We may modify fees with 30 days' advance notice. Continued use after notice constitutes acceptance of new fees.
You may not use ePayFlex for any illegal or unauthorized purposes, including but not limited to:
- Money laundering or terrorist financing
- Fraudulent transactions or deceptive practices
- Transactions for illegal goods or services
- Gambling or adult content (where prohibited)
- Cryptocurrency trading or exchanges
- Multi-level marketing or pyramid schemes
- Weapons, drugs, or controlled substances
- Intellectual property infringement
- Harassment, threats, or abusive behavior
- Creating multiple accounts to evade restrictions
We reserve the right to suspend or terminate your account for:
- Violation of these Terms of Service
- Suspected fraudulent or illegal activity
- Failure to complete identity verification
- Chargebacks or payment disputes
- Inactivity for extended periods
- Request by law enforcement or regulators
Effect of Termination
Upon termination, remaining funds will be returned minus any applicable fees, pending completion of any investigations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
ePayFlex provides services 'AS IS' without warranties of any kind, express or implied.
We are not liable for indirect, incidental, special, consequential, or punitive damages.
Our total liability shall not exceed the fees you paid in the 12 months preceding the claim.
You agree to indemnify and hold harmless ePayFlex, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
Your use of the platform or violation of these terms
Your violation of any third-party rights
Any content you submit or transactions you conduct
Any disputes arising from these terms or your use of ePayFlex shall be resolved through:
- Informal negotiation (first step)
- Binding arbitration (if negotiation fails)
- Governing law: State of Delaware, USA
- Class action waiver: You agree to resolve disputes individually
We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the service.
For questions about these Terms of Service, please contact us at [email protected]
Questions about this policy?
We're here to help. Contact our team for any clarifications.
This policy was last reviewed on December 1, 2025.
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