Refund Policy
Understand ePayFlex's no-refund policy and transaction dispute procedures.
ePayFlex operates as a payment platform facilitating transactions between users. Please read this Refund Policy carefully to understand how refunds and disputes are handled on our platform.
Table of Contents
ePayFlex operates under a strict NO REFUND policy for completed transactions. Once a payment is successfully processed and credited to a recipient's account, the transaction is final and cannot be reversed by ePayFlex.
Why No Refunds?
- Transactions are processed instantly and funds are immediately available
- We act as a payment facilitator, not a merchant
- Refund requests must be handled directly with the payment recipient
- This policy protects against fraudulent refund claims
In rare circumstances, we may review and process refunds for:
- Duplicate transactions due to technical errors
- Transactions made to incorrect recipients due to system errors
- Unauthorized transactions from compromised accounts
- Transactions that violate our Terms of Service
Exception Requirements
All exception requests must be submitted within 24 hours of the transaction and include supporting documentation.
If you have a dispute regarding a transaction, you have the following options:
Contact the Recipient
For goods/services disputes, contact the payment recipient directly to request a refund. ePayFlex is not responsible for the quality or delivery of goods/services.
Payment Method Provider
You may file a dispute with your payment method provider (e.g., PayPal, credit card company) according to their policies. Note that chargebacks may result in account suspension.
Report Fraud
If you believe you've been a victim of fraud, report it immediately to our support team and file a police report if necessary.
If a payment sender initiates a chargeback through their payment provider:
- The recipient's account may be debited for the disputed amount
- The account may be temporarily suspended pending investigation
- Documentation may be required to contest the chargeback
- Excessive chargebacks may result in account termination
- A chargeback fee may apply to the recipient's account
Withdrawal requests cannot be cancelled once submitted. Please ensure all bank details are correct before initiating a withdrawal.
- Failed withdrawals due to incorrect bank info may incur fees
- Returned funds will be credited back to your ePayFlex wallet
- Repeat failed withdrawals may result in account review
The following fees are non-refundable under all circumstances:
- Transaction processing fees
- Currency conversion fees
- Withdrawal processing fees
- Account verification fees (if any)
- Chargeback or dispute fees
For transaction disputes or questions about this policy, contact our support team:
Email: [email protected]
Response time: Within 24-48 business hours
Questions about this policy?
We're here to help. Contact our team for any clarifications.
This policy was last reviewed on December 1, 2025.
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