Privacy Policy
Learn how ePayFlex collects, uses, and protects your personal information.
At ePayFlex, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our payment platform and services.
Table of Contents
We collect various types of information to provide and improve our services. The information we collect depends on how you interact with our platform.
Personal Information
When you create an account or use our services, we may collect:
- Full legal name and date of birth
- Email address and phone number
- Physical address and country of residence
- Government-issued identification documents
- Selfie or photo for identity verification
- Social Security Number or Tax ID (where required)
Financial Information
To process transactions and manage your account:
- Bank account details and routing numbers
- Payment card information (processed securely via third parties)
- Transaction history and payment records
- Wallet balances and withdrawal history
Technical Information
Automatically collected when you use our platform:
- IP address and device identifiers
- Browser type, version, and settings
- Operating system and device type
- Access times and referring URLs
- Pages visited and features used
- Cookies and similar tracking technologies
We use the information we collect for legitimate business purposes, including:
- Processing payments, transfers, and withdrawals
- Verifying your identity and preventing fraud
- Providing customer support and responding to inquiries
- Sending account notifications and security alerts
- Complying with legal and regulatory requirements
- Improving our services and user experience
- Analyzing usage patterns and platform performance
- Detecting and preventing security threats
- Communicating about new features and updates (with consent)
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
- Payment processors (PayPal, Stripe) for transaction processing
- Identity verification services for KYC compliance
- Cloud hosting providers for secure data storage
- Customer support tools for service delivery
Legal Requirements
- Court orders, subpoenas, or legal process
- Government or regulatory agency requests
- Fraud prevention and investigation
- Protection of our legal rights and interests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We implement industry-leading security measures to protect your information:
- 256-bit SSL/TLS encryption for all data transmission
- AES-256 encryption for stored sensitive data
- Regular security audits and penetration testing
- Two-factor authentication (2FA) support
- Secure data centers with physical security controls
- Employee access controls and security training
- Real-time fraud monitoring and detection systems
- Automatic session timeout for inactive users
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Duration of account plus 7 years
- Transaction records: 7 years (financial regulations)
- Identity documents: Account duration plus 5 years
- Usage logs and analytics: 2 years
- Customer support records: 3 years after resolution
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain processing activities
- Restriction: Limit how we use your data
- Withdraw Consent: Revoke previously given consent
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
Standard contractual clauses approved by relevant authorities
Data processing agreements with all third-party providers
Compliance with applicable data protection laws
ePayFlex is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of ePayFlex after changes indicates acceptance of the updated policy.
Questions about this policy?
We're here to help. Contact our team for any clarifications.
This policy was last reviewed on December 1, 2025.
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